Multi-Location Commercial Security Integration
Medical Device Manufacturer | St. Louis, MO & Las Vegas, NV | 30,000 Square Feet
The Challenge
A commercial medical device manufacturer was trapped in a security nightmare. Their 25,000 square foot St. Louis headquarters—a mixed-use warehouse and office facility—experienced multiple false alarms every month, often in the middle of the night. The situation became so severe that the city issued a subpoena due to excessive false alarm responses.
Their previous provider, a large national security company, charged over $500 per service call to perform basic fixes like battery replacements—but never resolved the underlying issues. Despite repeated expensive visits, the false alarms continued. Monthly monitoring fees kept increasing while service quality declined. Customer service was difficult to reach and couldn't answer basic questions about the system.
The client described the frustration: "With the previous national company, our monitoring rates kept increasing, while our false alarms became more and more frequent. We would often get woken up by calls in the middle of the night, which turned out to be false alarms... There were so many false alarms that we received a subpoena from the city due to the amount of false alarms. We were forced to leave the system disarmed."
Leaving a 25,000 square foot facility completely unsecured because the alarm system was too unreliable to use.
Their 5,000 square foot Las Vegas warehouse faced similar challenges—false alarms triggered by extreme desert heat, with the same lack of resolution from their national provider.
Our Solution
Connextivity didn't patch the broken system—we re-engineered security from the ground up with a comprehensive, integrated approach across both locations.
St. Louis Headquarters (25,000 sq ft):
Alarm System
Hardwired Bosch 360° tri-technology ceiling motion detectors designed specifically for large, high-ceiling warehouse environments—using multiple detection methods for high sensitivity without false alarms
Dual-technology motion sensors for enhanced detection accuracy
Door contact sensors securing over a dozen entry points and overhead garage doors
Glass break detectors protecting vulnerable window areas
DSC alarm panel integrated with Alarm.com for seamless multi-location monitoring from a single mobile app
Large touchscreen control panel providing clear, real-time alarm status—no confusion, no guesswork
Fire sprinkler system integration with sprinkler flow and gate valve monitoring for unified burglary and fire protection
Security Camera System
Comprehensive Axis camera system with approximately a dozen cameras providing complete facility coverage
Multiple camera types including bullet, dome, fisheye, panoramic, and auto-tracking PTZ cameras strategically deployed across:
Loading dock (monitoring expensive equipment and cargo shipments)
Warehouse floor
Office areas
Building perimeter
Night vision and weatherproof/vandal-resistant cameras ensuring 24/7 reliable surveillance
High-resolution recording capturing vehicles, individuals, and activities with forensic-quality detail
Access Control System
Integrated access control securing critical entry points
Key fob and mobile credentials for convenient, secure access management
Seamless integration with alarm system for comprehensive security oversight
Las Vegas Warehouse (5,000 sq ft):
Commercial alarm system with motion sensors, glass break sensors, door contact sensors, and garage door sensors engineered to handle extreme desert heat conditions
Security camera coverage monitoring warehouse operations
Alarm.com integration connecting both facilities to unified monitoring platform
The Results
The transformation was complete and measurable:
False Alarm Elimination: From multiple false alarms monthly (resulting in a city subpoena) to 100% uptime with zero false alarms since installation. The system that was previously left disarmed due to unreliability now operates continuously with complete confidence.
Cost Savings: Monthly monitoring fees reduced by 50%. No more $500 service calls for simple battery replacements. No more city fines for excessive false alarms.
Ease of Use: The client praised the new system's simplicity:
"The new system is very easy to use and arm via the touchscreen. No complicated sequences. We like being able to control it from an app—no need to go in person to disarm it for after-hours contractors."
Multi-Location Management: Both St. Louis and Las Vegas facilities monitored seamlessly from a single mobile app, providing comprehensive oversight regardless of location.
Community Impact: The security camera system proved valuable beyond internal security needs. Police successfully used camera footage to quickly identify suspects and vehicles in both an illegal dumping case and a homicide investigation at a nearby building—demonstrating how properly engineered commercial security systems protect not just individual properties, but entire communities.
Why This Matters for Clients
This project showcases what happens when security is engineered, not just installed. False alarms aren't inevitable—they're symptoms of poorly designed systems using inadequate equipment. Connextivity doesn't patch problems; we diagnose root causes and build reliable solutions.
If your facility is dealing with false alarms, unreliable sensors, rising monitoring costs, or multiple disconnected security systems, it may be time to reassess your approach. The right security engineering partner delivers:
Systems designed for your actual building conditions (not generic templates)
Reliable equipment properly installed and configured
True integration across locations and security functions
Responsive support without exorbitant service fees
Peace of mind that comes from security that actually works
Dealing with false alarms, unreliable security, or rising costs at your commercial facility? Contact us for a complimentary security system review—we'll provide clarity, not guesswork.